OUR SHIPPING POLICY

We want to get you your Chirp product as soon as possible. That’s why we make every effort to process your order quickly so you can put your gear to good use sooner. Chirp offers free FedEx Ground shipping on qualified orders $75 and up shipped in the contiguous United States only. We do ship to U.S. territories outside of the contiguous United States (including American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)


SHIPPING OPTIONS & RATES

We’ve made every effort to get your orders processed and shipped faster. All orders including Smartpost and Express orders will require an additional business day for processing. This excludes weekends and holidays. All “Delivery by” dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. Expedited options may not be available in all areas. The following shipping options are available to you, but may be limited by product purchased or your local delivery options. Please Note, all international orders will be fulfilled by various carriers depending on your region.

 

SERVICE LEVEL

QUALIFICATIONS

TIMELINE
Ground Contiguous U.S. orders $75 and up 2-5 business days
FedEx 2 Day Shipping Contiguous U.S. orders selecting 2 Day service at checkout 2-3 business days
DHL Ground Orders to Alaska and Hawaii 18-45 business days
UPS SurePost Orders to P.O. Boxes $75 and up 2-10 business days
UPS SurePost Orders to P.O. Boxes under $75 2-10 business days
UPS SurePost Orders to APO and FPO military addresses $75 and up 18-45 business days
UPS SurePost Orders to APO and FPO military addresses under $75 18-45 business days

 

Please note: Gochirp.com orders weighing 500 lb or greater may be converted from a parcel delivery service to a palletized ‘Less than Truckload’ (LTL) delivery. Customers will be contacted by the LTL carrier to schedule a delivery. During peak shipping seasons, the weight threshold may vary based on parcel network constraints.


SHIPPING HOLIDAYS

Chirp and FedEx will not be shipping or delivering on the following dates in 2024. Please note shipping estimates will begin the following business day.

  • New Year’s Day - January 1, 2024
  • Easter Sunday - March 29, 2024
  • Memorial Day - May 27, 2024
  • Independence Day - July 4, 2024
  • Labor Day - September 2, 2024
  • Thanksgiving Day - November 28, 2024
  • Christmas Eve - December 24, 2024
  • Christmas Day - December 25, 2024
  • New Year’s Day - January 1, 2025


CONTIGUOUS UNITED STATES

Chirp uses FedEx Ground service on all shipments within the contiguous United States unless otherwise noted or an expedited option is selected by the customer. Please allow 1–5 business days for processing and an additional 4-7 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email when your order has been processed.


SHIPPING TO A PO BOX

Chirp ships FedEx Ground within the continental U.S. & Alaska & Hawaii. Please select UPS SurePost as your shipping option at checkout.


ALASKA AND HAWAII

Shipments to Alaska or Hawaii are available to be shipped via Fedex Ground and will arrive within 18-45 business days due to the distance. Orders may incur an additional shipping charge based on weight or insured value of the package. If that happens, we’ll inform you of the new shipping charge before processing your order. Look for a shipment tracking number via email when your order has been processed. Promotional shipping (e.g., free shipping) is only applied to orders shipped within the contiguous United States and does not apply to Hawaii or Alaska.


INTERNATIONAL SHIPPING (Not including Canada)

We currently only ship to a handful of countries as of right now. Below is a general guideline of current estimated timeframes. Please note, all international orders do have 1–5 business days for processing. If your country is not listed below, please contact our Customer Experience team for more information regarding international shipping.

COUNTRY

STANDARD SHIPPING BUSINESS DAYS
Europe 10-20
Iceland 5-10
Norway 5-15
Switzerland 5-10
UK 5-10
AU 10-20
Canada 5-15
Mexico 10-20
Rest of World 5-20
NZ 10-15
Martinique 5-10
Columbia 5-15
Brazil 5-20
Chile 5-20
Asia 5-15
Africa 5-20
Hong Kong 5-20
UAE 5-10
Israel 5-20